{"id":429,"date":"2025-07-17T17:07:25","date_gmt":"2025-07-17T17:07:25","guid":{"rendered":"https:\/\/altamarinoprod.wpenginepowered.com\/?post_type=practice-area&#038;p=429"},"modified":"2025-12-04T14:39:56","modified_gmt":"2025-12-04T14:39:56","slug":"robinhood-self-directed-investor-claims","status":"publish","type":"practice-area","link":"https:\/\/www.altlawfirm.com\/es\/legal-services\/robinhood-self-directed-investor-claims\/","title":{"rendered":"Robinhood &amp; Self-Directed Investor Claims"},"content":{"rendered":"  <section class=\"alt-block alt-block-post-top-question mb-10 lg:mb-14\">\n    <div class=\"bg-red-300 relative lg:pr-10 xl:pr-12 pt-10 pb-6 lg:py-12 rounded-tr-2xl rounded-br-2xl z-10\">\n      <span class=\"absolute -left-4 md:-left-10 lg:left-0.5 max-md:-right-4 max-lg:-right-10 top-0 lg:w-full h-full lg:-translate-x-full bg-red-300 -z-10\"><\/span>\n      <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/logos\/logo-alt-white-letters.svg\" alt=\"Altamirano Logo\" class=\"w-14 mb-9 max-lg:mx-auto\" data-inviewport=\"fadein-slideup--no-delay\">\n              <div class=\"text-xl md:text-2xl leading-none uppercase font-semibold alt-header--beige max-lg:text-center\" data-inviewport=\"fadein-slideup--no-delay\">\n          <p>Top Question asked<\/p>\n        <\/div>\n            <span class=\"w-0 h-px bg-beige block my-9 [&#038;.is-inviewport]:w-full duration-500 delay-300\" data-inviewport><\/span>\n              <div class=\"text-xl md:text-2xl leading-none capitalize font-semibold alt-header--beige mb-6\" data-inviewport=\"fadein-slideup--no-delay\">\n          <p>Do I Have a Claim if Robinhood\u2019s Platform Went Down During Volatility?<\/p>\n        <\/div>\n            <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-lg--mobile text-beige\" data-inviewport=\"fadein-slideup--no-delay\">\n                  <p>Possibly. Even if you never placed a trade, you may have a claim if outages locked you into positions, prevented risk management, or caused indirect losses. Each case depends on your account records, objectives, and what the platform represented to you.<\/p>\n              <\/div>\n    <\/div>\n  <\/section>\n\n\n\n  <section class=\"alt-block alt-block-post-video overflow-hidden\">\n    <div class=\"modal micromodal-slide alt-video-modal\" id=\"video-1210709192-modal\" aria-hidden=\"true\" data-video-embed=\"{&quot;embed&quot;:&quot;\\u003Cvideo class=\\u0022absolute top-0 left-0 w-full h-full\\u0022 src=\\u0022https:\\\/\\\/www.altlawfirm.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Altamirano-Script-4-Robinhood-Cut-3-4K-1.mp4\\u0022 controls autoplay playsinline\\u003E\\u003C\\\/video\\u003E&quot;}\">\n    <div class=\"modal__overlay px-0 lg:px-16 z-50\" tabindex=\"-1\" data-micromodal-close>\n        <button class=\"modal__close modal__close-video absolute\" aria-label=\"Close modal\" data-micromodal-close><\/button>\n        <div class=\"modal__container max-w-4xl w-full overflow-visible relative\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"video-modal-title\">\n            <main class=\"modal__content max-h-[75vh] h-full max-w-4xl w-full\" id=\"video-modal-content\">\n                <div class=\"mx-8 md:mx-12 mt-10 max-w-5xl\">\n                    <div class=\"relative pb-[56.25%] overflow-hidden w-full alt-iframe-container\">\n                        <!-- Dynamically generated iframes based on JSON data -->\n                    <\/div>\n                <\/div>\n            <\/main>\n        <\/div>\n    <\/div>\n<\/div>        <div class=\"alt-module alt-module-post-video\">\n\n            \n                <div class=\"alt-module alt-module-post-video overflow-hidden\">\n                    <div class=\"mb-10 lg:mb-14\">\n                                                    <div class=\"alt-header alt-header--caption tracking-wider leading-5 text-red-400 mb-5\" data-inviewport=\"fadein-slideup--no-delay\">\n                                <p>Watch video about us<\/p>\n                            <\/div>\n                                                                            <div class=\"relative overflow-hidden peer cursor-pointer rounded-2xl \" data-video-id=\"1210709192\" data-video=\"{&quot;embed&quot;:&quot;\\u003Cvideo class=\\u0022absolute top-0 left-0 w-full h-full\\u0022 src=\\u0022https:\\\/\\\/www.altlawfirm.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Altamirano-Script-4-Robinhood-Cut-3-4K-1.mp4\\u0022 controls autoplay playsinline\\u003E\\u003C\\\/video\\u003E&quot;}\" data-inviewport=\"fadein-slideup--no-delay\">\n                                <div class=\"embed-container relative pb-[56.25%] overflow-hidden max-w-full h-auto\">\n                                                                            <img decoding=\"async\" class=\"absolute top-0 left-0 w-full h-full object-cover -z-10\"\n                                            src=\"https:\/\/www.altlawfirm.com\/wp-content\/uploads\/2025\/08\/08_7-good-1.png\"\n                                            alt=\"\">\n                                                                        <img loading=\"lazy\" decoding=\"async\" class=\"absolute top-1\/2 -translate-y-1\/2 left-1\/2 -translate-x-1\/2 w-16 lg:w-20 xl:w-28 h-auto object-contain\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-play-dark-red.svg\" alt=\"Play Icon\" width=\"96\" height=\"74\" \/>\n                                <\/div>\n                            <\/div>\n                                                                    <\/div>\n                <\/div>\n\n            \n        <\/div>\n  <\/section>\n\n\n\n\n  <section class=\"alt-block alt-block-raw-content\">\n          <div class=\"alt-typo alt-typo--primary alt-typo--raw-content mb-4 lg:mb-10\" data-inviewport=\"fadein-slideup--no-delay\">\n        <p><strong>Self-directed trading does not mean you are on your own when a platform fails you. Online broker-dealers that promote innovation and access to the markets must still meet their regulatory duties. At Altamirano PLLC, we have deep experience filing and prosecuting claims against fintech brokers for trading restrictions, platform outages, and other misconduct that causes investor losses.<\/strong><\/p>\n      <\/div>\n      <\/section>\n\n\n  <section class=\"alt-block alt-block-blockquote mb-10 lg:mb-14\">\n    <div class=\"bg-red relative lg:pr-10 xl:pr-20 pt-10 pb-6 lg:py-16 rounded-tr-2xl rounded-br-2xl z-10\" data-inviewport=\"fadein-slideup--no-delay\">\n      <span class=\"absolute -left-4 md:-left-10 lg:left-0.5 max-md:-right-4 max-lg:-right-10 top-0 lg:w-full h-full lg:-translate-x-full bg-red -z-10\"><\/span>\n      <div class=\"flex items-end justify-between mb-8 lg:mb-12\">\n        <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-quote.svg\" alt=\"Quote Icon\" class=\"w-16 md:w-20 lg:w-32\">\n                  <div class=\"text-white font-bold lg:text-base uppercase leading-5 text-right ml-10\">Jese Manandhar<\/div>\n              <\/div>\n              <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-2xl--mobile text-beige\">\n          <p>\u00abI heard about one of Jorge\u2019s cases on the news and knew that if anyone could help me, it was him. He didn\u2019t disappoint \u2013 he and his team went above and beyond to find a resolution to my case that I am very grateful for.\u00bb<\/p>\n        <\/div>\n          <\/div>\n  <\/section>\n\n\n  <section class=\"alt-block alt-block-raw-content\">\n          <div class=\"alt-typo alt-typo--primary alt-typo--raw-content mb-4 lg:mb-10\" data-inviewport=\"fadein-slideup--no-delay\">\n        <h2><span class=\"ez-toc-section\" id=\"The_GameStop_Short_Squeeze\"><\/span>The GameStop Short Squeeze<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The 2021 GameStop saga pulled back the curtain on how fragile self-directed platforms can be. What started as a grassroots trading wave ended with sudden restrictions, outages, and frustration for everyday investors. Several online brokers, including Robinhood, imposed trading limits at the height of the volatility. For many, that meant being locked out of trades when it mattered most. According to the House Committee on Financial Services, Robinhood\u2019s culture prioritized growth over stability, and the firms with inadequate risk management imposed the harshest restrictions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_Pattern_of_Platform_Failures\"><\/span>A Pattern of Platform Failures<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The GameStop event was not the first time traders were left stranded. Robinhood and other platforms had already shown a pattern of problems:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>System outages:<\/b><span style=\"font-weight: 400;\"> In March 2020, Robinhood\u2019s app and website went dark for nearly two full trading days, cutting off millions of customers during one of the most volatile markets in history. FINRA later issued a record fine, citing the firm\u2019s failure to supervise its technology and to maintain a workable continuity plan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ignored regulatory warnings:<\/b><span style=\"font-weight: 400;\"> Regulators warned that Robinhood\u2019s stress testing for liquidity was too weak. The firm ignored the advice. Just days before the GameStop restrictions, Robinhood ran stress tests that underestimated its capital needs. When volatility hit, it was unprepared to handle the volume.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Growth over safeguards:<\/b><span style=\"font-weight: 400;\"> The House report found Robinhood\u2019s business model favored rapid growth over sound internal controls. That trade-off left customers exposed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These failures demonstrate the need for self-directed platforms to meet the same supervisory and risk management obligations as traditional broker-dealers.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Types_of_Misconduct_by_Online_Platforms\"><\/span>Types of Misconduct by Online Platforms<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Common problems on self-directed platforms include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trading restrictions at critical moments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">System outages during peak volatility<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment for order flow conflicts that undermine a broker\u2019s duty of best execution when routing customer orders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Misleading marketing about platform reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failure to maintain adequate risk controls<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each of these types of misconduct can give rise to claims for <\/span><a href=\"https:\/\/www.altlawfirm.com\/es\/legal-services\/broker-negligence\/\"><span style=\"font-weight: 400;\">negligence<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.altlawfirm.com\/es\/legal-services\/fraud-or-misrepresentation\/\"><span style=\"font-weight: 400;\">misrepresentation<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/www.altlawfirm.com\/es\/legal-services\/failure-to-supervise\/\"><span style=\"font-weight: 400;\">failure to supervise<\/span><\/a><span style=\"font-weight: 400;\"> in FINRA arbitration.<\/span><\/p>\n      <\/div>\n      <\/section>\n\n\n  <section class=\"alt-block alt-block-highlighted-text mb-10 lg:mb-14\">\n    <div class=\"bg-red relative lg:pr-10 xl:pr-20 pt-10 pb-6 lg:py-16 rounded-tr-2xl rounded-br-2xl z-10\">\n      <span class=\"absolute -left-4 md:-left-10 lg:left-0.5 max-md:-right-4 max-lg:-right-10 top-0 lg:w-full h-full lg:-translate-x-full bg-red -z-10\"><\/span>\n              <div class=\"alt-typo [&#038;_a:hover]:!text-beige-300 alt-typo--primary alt-typo--primary--text-2xl--mobile text-white-100 font-bold max-lg:font-semibold\">\n          <p>FINRA\u2019s disciplinary record confirms Robinhood\u2019s problems were not isolated. They were systemic, and they harmed investors at the worst possible times. These regulatory findings matter because they highlight the same conduct that supports FINRA arbitration claims.<\/p>\n        <\/div>\n          <\/div>\n  <\/section>\n\n\n  <section class=\"alt-block alt-block-raw-content\">\n          <div class=\"alt-typo alt-typo--primary alt-typo--raw-content mb-4 lg:mb-10\" data-inviewport=\"fadein-slideup--no-delay\">\n        <h2><span class=\"ez-toc-section\" id=\"Real_Example_The_Robinhood_Arbitration_Award\"><\/span>Real Example: The Robinhood Arbitration Award<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In January 2022, a FINRA arbitration panel issued the first and only monetary award in the country against Robinhood for its January 2021 trading restrictions. The case involved a 27-year-old retail investor, a truck driver from Connecticut, who held positions in meme stocks such as Koss (KOSS) and Express (EXPR). On January 28, 2021, Robinhood unilaterally restricted trading in those stocks. Prices fell, and the investor suffered losses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Statement of Claim asserted causes of action including breach of contract, breach of fiduciary duty, negligence, unjust enrichment, non-disclosure, and violations of federal securities law. The arbitration panel found Robinhood Financial and Robinhood Securities jointly and severally liable, awarding:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$29,460.77 in compensatory damages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">10 percent annual interest from January 28, 2021 through December 10, 2021<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reimbursement of the FINRA filing fee<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The award was publicized in outlets including <\/span><i><span style=\"font-weight: 400;\">MarketWatch<\/span><\/i><span style=\"font-weight: 400;\"> and <\/span><i><span style=\"font-weight: 400;\">BusinessWire<\/span><\/i><span style=\"font-weight: 400;\">. MarketWatch described it as a \u201cblueprint\u201d for retail investors, and BusinessWire reported that it was the first such win for an investor anywhere in the country.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I was proud to represent the investor in that case and to secure this groundbreaking result. For retail traders, the award proved what many doubted: Robinhood can be held accountable.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Altamirano PLLC, we continue to represent investors nationwide in cases against Robinhood and other fintech brokers whose restrictions, outages, or misrepresentations caused losses.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_FINRA_Has_Found\"><\/span>What FINRA Has Found<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>FINRA\u2019s disciplinary record confirms Robinhood\u2019s problems were not isolated. They were systemic, and they harmed investors at the worst possible times. These regulatory findings matter because they highlight the same conduct that supports FINRA arbitration claims.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Technology_Failures_During_Volatility\"><\/span>Technology Failures During Volatility<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Robinhood Securities relied on a proprietary clearing system called <\/span><i><span style=\"font-weight: 400;\">Sickle<\/span><\/i><span style=\"font-weight: 400;\"> to process trades, generate margin calls, and maintain records. From March 2020 through January 2021, Robinhood was on notice that Sickle was nearing its capacity limits. The system repeatedly experienced hours-long processing delays, known as \u201crunner lag,\u201d during high trading volume.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>March 2020:<\/b><span style=\"font-weight: 400;\"> At the height of pandemic volatility, Sickle lagged for over five hours on multiple occasions, leaving clearing functions at risk.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>September 2020:<\/b><span style=\"font-weight: 400;\"> High volume around stock splits caused Sickle to lag for more than five hours.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>January 2021:<\/b><span style=\"font-weight: 400;\"> Internal forecasts warned trading volume could double within weeks. On January 4, Bitcoin-related trades caused more than an hour of lag. On January 11, clearing operations were delayed until mid-afternoon. On January 25, extreme trading nearly caused Robinhood to miss regulatory deadlines for options reporting.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Despite these warnings, Robinhood did not reengineer its system or implement proper supervision. When GameStop volatility hit later that month, Sickle\u2019s weaknesses amplified the crisis. FINRA found Robinhood violated <\/span><b>Rule 3110 (supervision)<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Rule 2010 (standards of commercial honor)<\/b><span style=\"font-weight: 400;\"> by failing to supervise this critical technology.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For investors, this meant delays, trading restrictions, and lost opportunities when the market was moving fastest. When Robinhood\u2019s systems failed, investors were the ones left holding the losses.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Misleading_Customers_and_Misrepresentations\"><\/span>Misleading Customers and Misrepresentations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Between 2014 and 2021, Robinhood negligently distributed false and misleading information through its app about account balances, margin, and options risks. Its app suggested buying power that did not exist and minimized the risks of complex options strategies. Robinhood also failed to supervise these communications and opened thousands of accounts without properly verifying customer identities.<\/p>\n<p>FINRA cited violations of Rules 2010, 2210 (communications with the public), 2220 (options communications), and 3110 (supervision). Robinhood paid a $57 million fine and over $12 million in restitution.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"March_2025_Systemic_Failures_Continue\"><\/span>March 2025: Systemic Failures Continue<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In March 2025, FINRA fined Robinhood $26 million and ordered $3.75 million in restitution. FINRA found that Robinhood:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mishandled market orders by converting them into limit orders (\u201ccollaring\u201d), sometimes leaving investors with worse executions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failed to detect manipulative trading, suspicious money movements, and account takeovers due to weak anti-money laundering programs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failed to supervise its clearing technology system, which experienced severe latency during January 2021 due to a surge in trading volume and volatility. The breakdown impacted Robinhood Securities\u2019 clearing operations and its ability to satisfy regulatory obligations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failed to supervise paid social media influencers, some of whom made misleading statements to attract customers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These findings show a clear pattern: Robinhood ignored red flags and prioritized growth over safeguards, exposing investors to risks that support FINRA arbitration claims.<\/span><\/p>\n      <\/div>\n      <\/section>\n\n\n  <section class=\"alt-block alt-block-highlighted-text mb-10 lg:mb-14\">\n    <div class=\"bg-red relative lg:pr-10 xl:pr-20 pt-10 pb-6 lg:py-16 rounded-tr-2xl rounded-br-2xl z-10\">\n      <span class=\"absolute -left-4 md:-left-10 lg:left-0.5 max-md:-right-4 max-lg:-right-10 top-0 lg:w-full h-full lg:-translate-x-full bg-red -z-10\"><\/span>\n              <div class=\"alt-typo [&#038;_a:hover]:!text-beige-300 alt-typo--primary alt-typo--primary--text-2xl--mobile text-white-100 font-bold max-lg:font-semibold\">\n          <p>These findings show a clear pattern: Robinhood ignored red flags and prioritized growth over safeguards, exposing investors to risks that support FINRA arbitration claims.<\/p>\n        <\/div>\n          <\/div>\n  <\/section>\n\n\n  <section class=\"alt-block alt-block-raw-content\">\n          <div class=\"alt-typo alt-typo--primary alt-typo--raw-content mb-4 lg:mb-10\" data-inviewport=\"fadein-slideup--no-delay\">\n        <h2><span class=\"ez-toc-section\" id=\"Class_Actions_vs_Arbitration\"><\/span>Class Actions vs Arbitration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Investors also pursued claims and even filed lawsuits against Robinhood through federal securities class actions. In 2023, a federal court in Florida declined to certify a class alleging market manipulation under Rule 10b-5, and much of that litigation has since settled. Class actions face high procedural hurdles, including proof of scienter and class wide damages, that often limit recovery. In FINRA arbitration, panels may be more willing to entertain Rule 10b-5 arguments, and investors can also bring parallel claims for negligence, misrepresentation, and failure to supervise under FINRA rules. These avenues give retail investors a clearer and more direct path to recovery than federal court.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_These_Failures_Harm_Investors\"><\/span>How These Failures Harm Investors<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When a trading platform shuts down or imposes restrictions, investors face:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Missed opportunities during volatile markets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Losses from being locked into positions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exposure to risks they never agreed to bear<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Erosion of trust in the fairness of the market<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Whether your strategy was long-term investing or short-term momentum trading, restrictions and outages can cause serious disruption and real losses. For self-traders, a platform that locks you out or restricts trading can derail the strategy you chose and expose you to risks you never agreed to bear.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Self-directed does not mean unprotected. Investors are entitled to a fair, functional platform.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Legal_Standards_That_Apply\"><\/span>Legal Standards That Apply<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Online brokers must follow the same rules as traditional firms:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>FINRA Rule 2010<\/b><span style=\"font-weight: 400;\"> \u2013 Requires high standards of commercial honor and just and equitable principles of trade<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>FINRA Rule 3110<\/b><span style=\"font-weight: 400;\"> \u2013 Requires proper supervision of trading systems and personnel [Failure to Supervise]<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>FINRA Rule 2020<\/b><span style=\"font-weight: 400;\"> \u2013 Prohibits manipulative or deceptive devices [Fraud or Misrepresentation]<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Regulation Best Interest (Reg BI)<\/b><span style=\"font-weight: 400;\"> \u2013 Requires brokers to act in the best interest of retail customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>SEC Rule 10b-5<\/b><span style=\"font-weight: 400;\"> \u2013 Prohibits material misstatements or omissions in connection with securities transactions. In arbitration, panels may be more willing to consider 10b-5 arguments, and investors can also assert claims for negligence, misrepresentation, and failure to supervise under FINRA rules<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>SEC and FINRA compliance rules<\/b> \u2013 Require firms to maintain adequate liquidity management and systems capacity to withstand spikes in trading volume<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Our_Approach_to_Platform_Misconduct\"><\/span>Our Approach to Platform Misconduct<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">At Altamirano PLLC, we hold fintech brokers accountable when their misconduct causes investor losses. We investigate how and why restrictions were imposed or systems failed, including reviewing communications, internal modeling, and trading data. We bring claims for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Position-closing-only (PCO) trading restrictions related to GameStop (GME) and other meme stock events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negligence in failing to maintain trading and risk management systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Misrepresentations and omissions about platform reliability and capacity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conflicts of interest, including payment for order flow that undermines best execution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improper trading restrictions that resulted in investor losses<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Our goal is to help investors recover losses from platforms that promised more than they delivered.<\/span><\/p>\n      <\/div>\n      <\/section>\n\n\n  <section class=\"alt-block alt-block-raw-content\">\n          <div class=\"alt-typo alt-typo--primary alt-typo--raw-content mb-4 lg:mb-10\" data-inviewport=\"fadein-slideup--no-delay\">\n        <h2><span class=\"ez-toc-section\" id=\"Contact_Us_Today_for_Questions_About_Robinhood_and_Self-Directed_Investor_Claims\"><\/span>Contact Us Today for Questions About Robinhood and Self-Directed Investor Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you lost money because Robinhood or another trading platform restricted trading, went down at the wrong time, or failed to protect your interests, Altamirano PLLC can help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Altamirano PLLC, we represent investors nationwide as Robinhood arbitration lawyers in claims against Robinhood and other online brokers before FINRA. Call (212) 220-6556 or email <\/span><a href=\"mailto:jorge@altlawfirm.com\"><span style=\"font-weight: 400;\">jorge@altlawfirm.com<\/span><\/a><span style=\"font-weight: 400;\"> to discuss your case. We handle matters on a contingency fee basis, which means you do not owe us a legal fee unless we recover for you.<\/span><\/p>\n<p><b>Contact Jorge Altamirano, Principal of Altamirano PLLC<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">One World Trade Center, 85th Floor<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">New York, NY 10007<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">(212) 220-6556<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><a href=\"mailto:jorge@altlawfirm.com\"><span style=\"font-weight: 400;\">jorge@altlawfirm.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Securities claims are time-sensitive. If a self-directed platform cost you money through trading restrictions or platform outages, act quickly to protect your rights.<\/span><\/p>\n      <\/div>\n      <\/section>\n\n\n  <section class=\"alt-block alt-block-post-faq mb-10 lg:mb-14\">\n    <div class=\"bg-red relative lg:pr-10 xl:pr-20 py-10 lg:py-16 lg:rounded-tr-2xl lg:rounded-br-2xl z-10\" data-inviewport=\"fadein-slideup--no-delay\">\n      <span class=\"absolute -left-4 md:-left-10 lg:left-0.5 max-md:-right-4 max-lg:-right-10 top-0 -z-10 lg:w-full h-full lg:-translate-x-full bg-red\"><\/span>\n              <div class=\"text-beige text-2xl leading-none font-bold pb-9 border-b border-beige mb-9\"><h2><span class=\"ez-toc-section\" id=\"Robinhood_Self-Directed_Investor_Claims_Frequently_Asked_Questions\"><\/span>Robinhood &amp; Self-Directed Investor Claims: Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<\/div>\n                    <div class=\"block\">\n          \n            <div class=\"alt-accordion group py-6 md:py-8 lg:py-9 first:pt-0 last:pb-0 border-b border-beige last:border-b-0\" data-inviewport=\"fadein-slideup--no-delay\">\n              <div class=\"flex items-start justify-between alt-accordion__trigger\">\n                <p class=\"w-full text-xl md:text-2xl xl:text-3xl leading-7 md:leading-10 xl:leading-none text-beige\">Can self-traders sue Robinhood for trading restrictions?<\/p>\n                <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-plus-beige.svg\" alt=\"Icon Plus Beige\" class=\"alt-accordion__icon ml-5 max-md:w-8 max-md:-mt-1\">\n              <\/div>\n\n              <div class=\"alt-accordion__body\">\n                <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-lg--mobile max-md:leading-6 text-beige pt-5 lg:pt-6 pr-16 lg:pr-32\">\n                  Yes. Robinhood and similar platforms are broker-dealers subject to FINRA and SEC rules. They cannot excuse trading restrictions or outages simply because investors use a self-directed account. If you were restricted from trading during a critical moment, such as the GameStop or AMC events in January 2021, you may have a claim.                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"alt-accordion group py-6 md:py-8 lg:py-9 first:pt-0 last:pb-0 border-b border-beige last:border-b-0\" data-inviewport=\"fadein-slideup--no-delay\">\n              <div class=\"flex items-start justify-between alt-accordion__trigger\">\n                <p class=\"w-full text-xl md:text-2xl xl:text-3xl leading-7 md:leading-10 xl:leading-none text-beige\">Do I have a claim if Robinhood\u2019s platform went down during volatility?<\/p>\n                <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-plus-beige.svg\" alt=\"Icon Plus Beige\" class=\"alt-accordion__icon ml-5 max-md:w-8 max-md:-mt-1\">\n              <\/div>\n\n              <div class=\"alt-accordion__body\">\n                <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-lg--mobile max-md:leading-6 text-beige pt-5 lg:pt-6 pr-16 lg:pr-32\">\n                  Possibly. Even if you never placed a trade, you may have a claim if outages locked you into positions, prevented you from managing risk, or caused damages. Each case depends on your account records, investment objectives, and what the platform represented to you.                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"alt-accordion group py-6 md:py-8 lg:py-9 first:pt-0 last:pb-0 border-b border-beige last:border-b-0\" data-inviewport=\"fadein-slideup--no-delay\">\n              <div class=\"flex items-start justify-between alt-accordion__trigger\">\n                <p class=\"w-full text-xl md:text-2xl xl:text-3xl leading-7 md:leading-10 xl:leading-none text-beige\">Is payment for order flow legal?<\/p>\n                <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-plus-beige.svg\" alt=\"Icon Plus Beige\" class=\"alt-accordion__icon ml-5 max-md:w-8 max-md:-mt-1\">\n              <\/div>\n\n              <div class=\"alt-accordion__body\">\n                <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-lg--mobile max-md:leading-6 text-beige pt-5 lg:pt-6 pr-16 lg:pr-32\">\n                  Yes, but it must be fully disclosed, and it cannot lead to practices that disadvantage customers. If payment for order flow influenced how trades were handled, it may be a violation of best execution rules.                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"alt-accordion group py-6 md:py-8 lg:py-9 first:pt-0 last:pb-0 border-b border-beige last:border-b-0\" data-inviewport=\"fadein-slideup--no-delay\">\n              <div class=\"flex items-start justify-between alt-accordion__trigger\">\n                <p class=\"w-full text-xl md:text-2xl xl:text-3xl leading-7 md:leading-10 xl:leading-none text-beige\">What is Rule 10b-5 and how does it apply to Robinhood?<\/p>\n                <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/icons\/ic-plus-beige.svg\" alt=\"Icon Plus Beige\" class=\"alt-accordion__icon ml-5 max-md:w-8 max-md:-mt-1\">\n              <\/div>\n\n              <div class=\"alt-accordion__body\">\n                <div class=\"alt-typo alt-typo--primary alt-typo--primary--text-lg--mobile max-md:leading-6 text-beige pt-5 lg:pt-6 pr-16 lg:pr-32\">\n                  Rule 10b-5 prohibits brokers from making false or misleading statements about securities. Class actions under 10b-5 face hurdles such as proving intent to deceive and classwide damages. In arbitration, panels may be more willing to consider 10b-5 arguments, and investors can also bring claims for negligence, misrepresentation, and failure to supervise.                <\/div>\n              <\/div>\n            <\/div>\n\n                  <\/div>\n            <div class=\"flex flex-col-reverse lg:flex-row items-center justify-between mt-8 lg:mt-10\">\n        <a href=\"https:\/\/www.altlawfirm.com\/es\/faqs\/\" class=\"alt-button alt-button--primary max-lg:mx-auto\">See More Faqs<\/a>\n        <img decoding=\"async\" src=\"https:\/\/www.altlawfirm.com\/wp-content\/themes\/altamirano-theme\/assets\/images\/logos\/logo-alt-dark-red-letters.svg\" alt=\"Icon Checkmark\" class=\"max-lg:mb-6 w-full max-w-20 lg:max-w-24\">\n      <\/div>\n    <\/div>\n  <\/section>\n","protected":false},"excerpt":{"rendered":"<p>Trading restrictions, platform outages, and related misconduct on self-directed investment platforms can disrupt your strategy and lead to significant losses. During the 2021 GameStop short squeeze, several online brokers restricted trading at critical moments. We represent traders in claims against fintech brokers for negligence, system failures, and other securities violations.<\/p>\n","protected":false},"featured_media":526,"parent":0,"menu_order":0,"template":"","class_list":["post-429","practice-area","type-practice-area","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Robinhood &amp; Self-Directed Investor Claims | Altamirano PLLC<\/title>\n<meta name=\"description\" content=\"Learn your rights in Robinhood and self-directed investor claims and how investors may recover losses from platform errors or misconduct.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.altlawfirm.com\/es\/legal-services\/robinhood-self-directed-investor-claims\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robinhood &amp; 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